Shipping & Returns

Delivery of Your Vampiresm Experience

The journey of your Vampiresm acquisition is handled with the same meticulous attention that characterizes our craftsmanship. We understand that discretion, security, and presentation are paramount when delivering luxury intimate accessories.

Shipping Services

Standard Delivery

All orders are processed within 24-48 hours and dispatched via premium courier services with tracking capabilities. Standard delivery timeframes:

  • Domestic (United States): 3-5 business days
  • Canada: 5-10 business days
  • Europe: 4-7 business days
  • Asia-Pacific: 3-5 business days
  • Rest of World: 7-10 business days

Standard shipping is complimentary for orders exceeding $500.

Priority Delivery

For time-sensitive acquisitions, we offer expedited shipping that reduces delivery times by approximately 50%. Priority service includes:

  • Premium tracking capabilities
  • Signature confirmation
  • Priority customs clearance assistance
  • Dedicated delivery window

Priority shipping is available at an additional fee calculated at checkout.

Exclusive Concierge Delivery

For our most discerning clients or extraordinary circumstances, we offer a white-glove delivery service in select metropolitan areas. This service includes hand delivery by our specialized courier, unpacking assistance, and immediate return of any packaging materials if desired. Please contact our client concierge to arrange this service.

Presentation & Packaging

Each Vampiresm creation arrives in our signature packaging sequence:

  1. Exterior: Unmarked, secure packaging with no indication of contents or brand identity
  2. Protection: Custom-fitted shock-absorbing materials to ensure perfect condition
  3. Presentation: Signature leather box with subtle gold embossing
  4. Experience: Hand-signed certificate of authenticity and personalized care instructions

For gifts, we offer specialized presentation options including custom message cards, alternative packaging, and delivery timing coordination. These services can be selected during checkout or arranged through our client concierge.

International Orders

We ship to most global destinations, with the exception of countries where import restrictions would affect our products. International shipments include:

  • Fully insured transit
  • Customs documentation prepared for minimal delay
  • Discreet declaration of contents within legal requirements

Please note that import duties, taxes, and customs fees are not included in our prices and remain the responsibility of the recipient. For guidance regarding potential import costs to your location, please contact our client concierge prior to placing your order.

Order Tracking

All shipments include comprehensive tracking accessible through:

  • Your account dashboard
  • Email updates at key transit points
  • Our secure tracking portal
  • SMS notifications (optional)

For enhanced privacy, you may specify your preferred communication method for shipping updates during checkout.

Returns & Exchanges

Return Policy

We accept returns of unused items in their original condition and packaging within 14 days of receipt. Due to the intimate nature of our products, this policy applies only to items where hygiene is not a concern.

To initiate a return:

  1. Contact our client concierge through your account dashboard or via email
  2. Receive pre-paid return shipping label and return authorization
  3. Package the item securely in its original packaging
  4. Affix the provided shipping label and return via the designated carrier

Once received and inspected, refunds are processed to the original payment method within 5 business days.

Exchanges

Size exchanges for applicable items are processed promptly with complimentary return shipping. To request an exchange:

  1. Contact our client concierge with your order number and exchange requirements
  2. Receive pre-paid exchange shipping label
  3. Return the original item as directed
  4. Your exchange item will be dispatched upon receipt of the original

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Custom or bespoke creations
  • Items specified as final sale
  • Products where hygiene could be a concern
  • Items showing signs of use or wear
  • Items without original packaging and documentation

Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact our client concierge immediately with photographs of the issue. We will arrange prompt replacement with expedited shipping at our expense.

For any questions regarding shipping, delivery, or returns, our dedicated client concierge team is available to provide personalized assistance.