Frequently Asked Questions
Product & Materials
Q: What makes Vampiresm products truly "luxury" compared to other BDSM accessories?
A: Vampiresm defines luxury through exceptional materials, artisanal craftsmanship, and deliberate design. We utilize the same quality standards found in fine jewelry and haute couture from the selection of premium leathers and metals to our hand-finishing techniques. Each piece undergoes rigorous quality control to ensure both aesthetic perfection and structural integrity, resulting in accessories that transcend mere functionality to become heirloom-quality investments.
Q: Are your products safe for sensitive skin?
A: Yes. We use only hypoallergenic metals and vegetable-tanned leathers that minimize risk of reaction. All our plating processes meet strict European standards for skin contact, and we avoid common irritants in our finishing processes. For clients with specific sensitivities, we offer custom material options upon request.
Q: How should I care for my Vampiresm pieces?
A: Each collection requires specific care, which is why detailed care instructions accompany every purchase. Generally, leather pieces should be stored away from direct sunlight and treated occasionally with appropriate leather conditioner. Metal elements benefit from gentle cleaning with a soft cloth. We offer a complimentary care kit with purchases over a certain threshold, and our reconditioning service is available to restore pieces to their original splendor.
Q: Do you create custom pieces?
A: Yes, we offer bespoke services for clients seeking truly personalized experiences. The process begins with a consultation to discuss requirements, preferences, and intended use. Our design team then creates concept sketches, followed by material selection and crafting of your unique piece. Custom orders typically require 4-6 weeks, though complex commissions may take longer.
Ordering & Shipping
Q: How discreet is your packaging?
A: We honor our clients' privacy with unmarked outer packaging that bears no indication of the contents or our brand name. Inside, your purchase is elegantly presented in our signature leather box with gold embossing, suitable for both gifting and storage. All billing is processed under our parent company name "VM Luxury Goods."
Q: Do you ship internationally?
A: Yes, we ship to most international destinations via insured courier services. Please note that import duties and taxes may apply depending on your country's regulations. These are the responsibility of the recipient and are not included in our shipping fees. For certain high-value orders, we offer the option of diplomatic shipping services for additional discretion.
Q: What is your return policy?
A: We accept returns of unused, unworn items in original packaging within 14 days of receipt. Due to the intimate nature of our products, this policy excludes any items where hygiene could be a concern. Custom orders are non-refundable. Exchanges for sizing issues are processed promptly with complimentary return shipping.
Q: How do I determine the correct size for my purchase?
A: Each product page features detailed sizing information and measurement guides. For collections with adjustable elements, we indicate the full range of accommodation. We recommend measuring precisely according to our guidelines, as traditional sizing conventions may not apply to specialty items. If you're uncertain, our client concierge service is available for personalized sizing assistance.
Product Use & Safety
Q: Are your products tested for safety and durability?
A: Absolutely. Each Vampiresm design undergoes rigorous stress testing appropriate to its intended use. Our Ironclad Requiem Series, for instance, is tested under pressures exceeding standard use to ensure reliability in all scenarios. Safety is paramount in our design philosophy, and we provide detailed usage guidelines with each purchase.
Q: Do you offer guidance for proper use of your products?
A: Yes. Each piece comes with discrete usage instructions appropriate to the specific item. Additionally, our private client portal contains educational resources regarding safe practices, care, and optimal use of our different collections. For specific questions, our client concierge service provides discreet, knowledgeable guidance.
Q: What is the weight tolerance of your restraint products?
A: Our restraints are engineered to exceptional standards, with most designs rated for static loads of up to 200kg. Dynamic stress capacities vary by collection, with specific ratings detailed on individual product pages. The Ironclad Requiem Series offers our highest tensile strength for those requiring absolute security.
Membership & Privacy
Q: What is the Vampiresm Private Collection program?
A: The Private Collection is our invitation-only membership program offering exclusive access to limited edition pieces, preview of new collections, and personalized services including private showings and bespoke design consultations. Members receive priority crafting of custom orders and complimentary shipping. Membership is extended based on purchase history or by referral from existing members.
Q: How do you ensure client privacy?
A: Privacy is fundamental to our ethos. All client data is stored in encrypted systems that exceed industry security standards. We maintain strict confidentiality policies, never sharing client information with third parties. All communications, from shipping confirmations to care inquiries, are conducted with absolute discretion. For clients requiring exceptional privacy, we offer anonymous purchase options through our concierge service.